Active and critical are two varieties of which type of skill?

Active and critical are two varieties of which type of skill?

• A. Speaking
• B. Reading
• C. Listening
• D. Writing

Answer: (C)

Active listening and critical listening are ways we engage with spoken information. They are types of listening skills, not speaking, reading, or writing. Active listening means giving full attention to the speaker, showing you’re engaged through cues like eye contact, nodding, and summarizing what was said to confirm understanding. This helps you pick up details, respond appropriately, and prevent miscommunications, which is crucial in a service setting where you’re interpreting guest needs or instructions from teammates. Critical listening takes that a step further by evaluating the message. It involves assessing accuracy, checking for logical consistency, distinguishing facts from opinions, and considering any biases or missing information before you act. In practice, this helps ensure orders are correct, safety procedures are followed, and decisions are well-reasoned. Because both are about how you process spoken information, they fit under listening skills. They aren’t about producing speech, reading text, or writing, which is why the correct understanding is that these terms describe listening, not the other language skills.

Active listening and critical listening are ways we engage with spoken information. They are types of listening skills, not speaking, reading, or writing.

Active listening means giving full attention to the speaker, showing you’re engaged through cues like eye contact, nodding, and summarizing what was said to confirm understanding. This helps you pick up details, respond appropriately, and prevent miscommunications, which is crucial in a service setting where you’re interpreting guest needs or instructions from teammates.

Critical listening takes that a step further by evaluating the message. It involves assessing accuracy, checking for logical consistency, distinguishing facts from opinions, and considering any biases or missing information before you act. In practice, this helps ensure orders are correct, safety procedures are followed, and decisions are well-reasoned.

Because both are about how you process spoken information, they fit under listening skills. They aren’t about producing speech, reading text, or writing, which is why the correct understanding is that these terms describe listening, not the other language skills.