When should the host or maitre d' welcome the guest?

When should the host or maitre d' welcome the guest?

• A. Within Five Minutes of Arrival
• B. After Seating
• C. Before Arrival
• D. Within Thirty Seconds of Their Arrival

Answer: (D)

Prompt, courteous acknowledgement right at the door sets the tone for the entire dining experience. The host or maitre d' should greet guests within about 30 seconds of their arrival. This quick welcome shows attentiveness, helps confirm whether there’s a reservation, and invites guests to approach, be escorted, or be seated as appropriate. It helps manage seating flow and makes guests feel valued from the moment they walk in. Waiting longer—such as several minutes—can make guests feel neglected and disrupt the efficiency of service. Greeting after seating misses the chance to guide them to the correct area and coordinate the next steps. Greeting before arrival isn’t possible, since the guest hasn’t arrived yet.

Prompt, courteous acknowledgement right at the door sets the tone for the entire dining experience. The host or maitre d' should greet guests within about 30 seconds of their arrival. This quick welcome shows attentiveness, helps confirm whether there’s a reservation, and invites guests to approach, be escorted, or be seated as appropriate. It helps manage seating flow and makes guests feel valued from the moment they walk in.

Waiting longer—such as several minutes—can make guests feel neglected and disrupt the efficiency of service. Greeting after seating misses the chance to guide them to the correct area and coordinate the next steps. Greeting before arrival isn’t possible, since the guest hasn’t arrived yet.