Which of the following is NOT listed as a characteristic of a good server?

Which of the following is NOT listed as a characteristic of a good server?

• A. Knowledge
• B. Sensitivity
• C. Tact
• D. Punctuality

Answer: (D)

Focusing on how a server interacts with guests, the most influential traits are knowledge, sensitivity, and tact. Knowledge lets you answer questions about dishes, ingredients, and wine confidently, guiding guests to good choices. Sensitivity means you notice guests’ needs, allergies, or preferences and respond in a thoughtful, unobtrusive way. Tact is about handling delicate situations—like a mistaken order or a complaint—with courtesy, preserving a positive dining experience for everyone at the table. Punctuality matters for overall reliability and the smooth flow of service, but it isn’t one of these interpersonal characteristics listed here. That’s why it’s the one that isn’t included in the set of traits described.

Focusing on how a server interacts with guests, the most influential traits are knowledge, sensitivity, and tact. Knowledge lets you answer questions about dishes, ingredients, and wine confidently, guiding guests to good choices. Sensitivity means you notice guests’ needs, allergies, or preferences and respond in a thoughtful, unobtrusive way. Tact is about handling delicate situations—like a mistaken order or a complaint—with courtesy, preserving a positive dining experience for everyone at the table.

Punctuality matters for overall reliability and the smooth flow of service, but it isn’t one of these interpersonal characteristics listed here. That’s why it’s the one that isn’t included in the set of traits described.